If you encounter payment issues, please contact our team directly. To help us assist you efficiently, please provide the following information:

• The platform being used (desktop/mobile)
• Country you are visiting us from
• Browser used (Safari/Edge/Chrome/Firefox/etc)
• The exact point of checkout (Do you reach the payment screen? / Does this occur after?)
• Screenshot of the issue, including the web browser tab
• Have you tried using a different browser or platform?

Please ensure to include as much detail as possible as these are crucial for identifying the source of the problem. Sometimes, simply trying a different browser can resolve the issue.