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My order has not arrived or arrived damaged

Ecommerce and Orders

Tracking and delivery

AI - Product customization

What fill is my down jacket?

How should I was my down jacket?

What do I do if my jacket is loosing down?

Technical apparel - AI specific info

Technical apparel

What are the tuning specs of my skis?

Do my skis have sintered bases?

What is the construction of my skis?

Is there a difference between the mens and womens skis?

How do I find the mounting point on my skis?

Can I mount my skis +2/-2 from recommended?

Where are my skis made?

Why are the serial numbers different on my skis?

Are blackcrows touring skis compatible with telemark bindings?

Skis

Is my bag waterproof?

Is there a spot for my helmet in my bag?

Bags

What is the collapsed length of the duos freebird poles?

What is the weight of the duos freebird poles?

What is the folded length of the trios freebird poles?

Poles - AI specific info

Poles

What skin model best represents the pilus skins?

What is the length of the pilus trim to fit skins?

What is the weight of the Pilus trim to fit skins?

Skins

Product Technical Information

Stickers

Order confirmation

Order modification

Order cancellation

Where is my order number?

Orders

Delivery policy

Which countries do we ship to?

What are the shipping delivery time in Europe?

Tracking number

Which carrier is used for shipping?

Do you ship to post office boxes?

Can I change my shipping address?

What are the shipping delivery time in North America?

Mounting information needed

Bindings mounting service

Payment methods

Checkout issues

My payment has been declined

Klarna

Payment

Return process

Return policy

Refund policy

What if my return is past the 14 day window?

Returns and Refund

Warranty policy

Warranty Policy

Place a warranty claim

Warranty

Pro program policy

Pro Program Eligibility

Registration Process

How much of a pro discount will I receive?

How long does it take for the pro discount to be applied?

Can I use my discount on family and friends?

How long is my account active for?

Mountain Professionals

Pro Programs

My order has not arrived or arrived damagedUpdated 21 days ago