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<p id="isPasted">We ask that you please allow 48 hours for your account to be upgraded.</p><div dir="auto" data-message-author-role="assistant" data-message-id="47299c9a-fc98-4892-8b1a-900745779f34"><p>Please ensure you provide all necessary components to our support team to reduce our response time.</p></div>

We ask that you please allow 48 hours for your account to be upgraded. Please ensure you provide all necessary components to our support team to reduce our response time.

How long does it take for the discount to be applied?

Pro Programs

Mountain Professionals

AI - Product customization

What fill is my down jacket?

How should I was my down jacket?

What do I do if my jacket is loosing down?

Technical apparel - AI specific info

Technical apparel

What are the tuning specs of my skis?

Do my skis have sintered bases?

What is the construction of my skis?

Is there a difference between the mens and womens skis?

How do I find the mounting point on my skis?

Can I mount my skis +2/-2 from recommended?

Where are my skis made?

Why are the serial numbers different on my skis?

Skis

Is my bag waterproof?

Is there a spot for my helmet in my bag?

Bags

What is the collapsed length of the duos freebird poles?

What is the weight of the duos freebird poles?

What is the folded length of the trios freebird poles?

Poles - AI specific info

Poles

What skin model best represents the pilus skins?

What is the length of the pilus trim to fit skins?

What is the weight of the Pilus trim to fit skins?

Skins

Product Technical Information

Stickers

Order confirmation

Order modification

Order cancellation

Where is my order number?

Orders

Delivery policy

Which countries do we ship to?

What are the shipping delivery time in Europe?

Tracking number

Which carrier is used for shipping?

Do you ship to post office boxes?

Can I change my shipping address?

My order has not arrived or arrived damaged

What are the shipping delivery time in North America?

Tracking and delivery

Mounting information needed

Bindings mounting service

Payment methods

Checkout issues

My payment has been declined

Klarna

Payment

Return process

Return policy

Refund policy

What if my return is past the 14 day window?

Returns and Refund

Ecommerce and Orders

Warranty policy

Warranty Policy

Place a warranty claim

Warranty

Pro program policy

Pro Program Eligibility

Registration Process

How much of a pro discount will I receive?

Can I use my discount on family and friends?

How long is my account active for?

How long does it take for the discount to be applied?Updated a day ago